Terms& Conditions
Read our Terms and Conditions

1. Introduction

Welcome to Premier Gems LTD. By accessing and using our services, you agree to comply with and be bound by these Terms and Conditions. These terms, along with our Privacy Policy, govern your relationship with Premier Gems LTD. in relation to our services and products.

2. Services

Premier Gems LTD., located in Calgary, offers the following professional jewelry services:

2.1 Restore Services

  • Professional jewelry appraisals
  • Expert jewelry repairs
  • Authentication services
  • Maintenance and cleaning services

2.2 Restyle Services

  • Modular jewelry design and creation
  • Jewelry restyling and transformation
  • Access to The Premier Collection via Etsy

2.3 Reveal Services

  • The Premier Experience - Custom jewelry design and creation
  • Complete process from sketch to final product

3. Custom Jewelry Terms

3.1 Quotations

  • All quotations are good for thirty (30) days from the date the quote is generated.
  • Quotations are not work orders or contracts. Until a customer signs a contract to proceed with the project and pays a deposit, no work is committed.
  • All projects require a minimum deposit to commence building the item described in the quotation. A customer must sign a product contract as part of the deposit process.
  • Estimated completion times included in quotations are not guaranteed.

3.2 Project Changes

  • We understand things change and changes to projects are accepted.
  • All changes have cost implications and therefore a new quotation and contract may be required.
  • All changes must be reviewed and agreed by the customer before we commence building the new item.

3.3 Warranty

  • All products built by Premier Gems comes with ten (10) year warranty. The warranty covers all materials agreed and used in the design.
  • In the event of a warranty claim, Premier Gems, may opt to provide compensation for the item in the form of a store credit representing the reasonable market price of the product at the time of the claim.

3.4 Refunds

  • Only in the event a design is produced incorrectly by Premier Gems is a customer is entitled to a full refund or store credit.
  • The claim for a refund must be made within three (3) business days of the customer receiving their finished product.

3.5 Value

  • All customers will receive a complimentary appraisal of their finished product and a certificate of appraisal.
  • All customers are eligible for lifelong maintenance of all finished products. Maintenance includes cleaning.

4. General Terms

Premier Gems LTD. reserves the right to:

  • Modify service prices with appropriate notice
  • Decline service requests at our discretion
  • Update these terms and conditions as needed

5. Contact Information

For any questions about these Terms and Conditions or our services, please contact Premier Gems LTD. through our official channels in Calgary.

6. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Alberta, Canada, without regard to its conflict of law provisions.

7. SMS Communications

By providing your phone number and opting in, you consent to receive SMS messages from Premier Gems LTD. related to your bookings and promotional offers. Message frequency varies. Message and data rates may apply. You can opt-out at any time by replying STOP to any message. For assistance, reply HELP or contact us. Carriers are not liable for delayed or undelivered messages.